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What Netflix Taught Me About the Power of Customer Experience – The good, the bad, and the ugly

by Jennifer Ambrose | Apr 19, 2019 | Branding |

By Molly Mason, CBO and Certified Brand Strategist The Good In my younger years, I spent a fair amount of time wandering around the racks at the video store, picking up plastic rectangle boxes to read the description of the movie it contained and then checking them...

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